Get help with MarginMole.
If something looks wrong, send the clearest details you can. The faster we can recreate it, the faster we can fix it.
Support email
support@marginmole.com
For launch, support is email-based. Add a screenshot and your account email when reporting account issues.
Something is broken
Send the page URL, what you clicked, what you expected and a screenshot if possible.
support@marginmole.comAccount or plan help
Use this for login problems, plan access, Stripe checkout, limits, ads or saved deal issues.
support@marginmole.comGeneral questions
Use this for feedback, ideas, partnerships, launch questions or anything that is not urgent support.
help@marginmole.comBefore emailing
Quick answers
My paid plan still looks Free.
Go to Account, refresh, and check the raw plan. If it still looks wrong, email support with your account email and the checkout time.
Where is CSV export?
CSV export is on the Watchlist page. It is unlocked for Reseller and Admin accounts.
Do alerts buy items automatically?
No. Alerts are only research. You still need to check the listing, seller, condition and sold comps yourself.
Deal safety reminder
MarginMole gives estimated resale research, not guaranteed profit. Always check sold listings, seller feedback, photos, postage, fees, authenticity and return policy before buying.